Your neighbors for over 50 years
FAQ
Established in 1973
About Acom
Acom provides a comprehensive array of services under three main categories: Security, Fire, and Network solutions. In Security, we offer intrusion detection, access control, video surveillance, and automation solutions. Our Fire solutions include fire alarm systems, fire sprinkler systems, and fire suppression systems. The Network Division provides services such as IT infrastructure design and implementation, cloud computing, cybersecurity, and managed IT services.
Acom has five service centers located strategically throughout Georgia, ensuring we can deliver prompt service to our clients. For the precise location of each center, please check our Contact Us page.
Acom sets itself apart from other alarm companies through its focus on response time, service excellence, and security. With our state-of-the-art monitoring station, we can dispatch emergency services four times faster than other companies. We are also in the top 1% of all alarm companies in the country, reflecting our commitment to high-quality service. Learn more about our difference here.
Being a ‘one-stop integrated solution’ means that Acom is equipped to handle all your security, fire, and network needs under one roof, eliminating the need for you to deal with multiple providers. From consultation, design, installation, and ongoing support, we handle it all. Read more about our integrated approach here.
Acom believes in the importance of community service and actively supports local organizations, events, and first responders. For more information on our initiatives and how we give back, visit our Community Involvement page.
Acom has received numerous accolades over the years, reflecting our dedication to excellent service. These recognitions include consistent ranking among the top 1% of all alarm companies in the country. To see a comprehensive list of our awards and recognitions, click here.
We’re always on the lookout for talented individuals who are passionate about safety and customer service. You can explore current openings and apply directly through our Careers page.
Service Offerings
Acom’s Security Division provides comprehensive safety solutions, including access control systems, intrusion detection systems, video surveillance systems, and automation solutions. Each solution can be customized to meet the unique needs of your home or business. To learn more about our Security solutions, please click here.
Our Fire Division offers an array of fire protection services. We provide fire alarm systems, fire sprinkler systems, and fire suppression systems, along with regular fire inspection, testing, maintenance, and repair services. These ensure your systems are always ready in case of an emergency. Find out more about our Fire solutions here.
Acom’s Network Division focuses on IT and network services. We offer IT infrastructure design, implementation, and support, cloud computing solutions, cybersecurity services, and managed IT services. Our team is constantly staying up-to-date with the latest technology trends to offer you the best possible service. Learn more about our Network solutions click here.
Yes, Acom provides automation solutions for both homes and businesses. Our solutions can help streamline your daily operations, enhance security, and offer you greater control over your environment. Discover more about our automation solutions here.
Absolutely. Acom’s solutions are designed to work seamlessly with your existing systems, enhancing their performance and providing you with a fully integrated experience. To find out how we can integrate our solutions with your existing systems, contact our Support Team.
Yes, Acom prides itself on offering customized solutions tailored to the unique needs of your business or industry. For more information on our industry-specific solutions, click here.
Yes, Acom has a dedicated customer service and support team available to assist with any questions, concerns, or technical issues you may encounter. To get in touch with our support team, visit our Contact Us page.
Through our state-of-the-art monitoring station, Acom is able to dispatch emergency services quickly, usually four times faster than other companies. Our systems ensure that in the event of an alarm, we can respond and dispatch help as swiftly as possible. Learn more about our fast response times here.
Quality and Security
Acom prides itself on having the fastest response time in the industry. Our state-of-the-art monitoring station is designed to dispatch emergency services four times faster than the industry average, meaning help gets to you quicker when you need it most. Learn more about our fast response times here.
Quality assurance is integral to Acom’s operations. We ensure the quality of our services through rigorous employee training and certification programs. This includes regular updates on the latest industry standards, technology, and best practices. We also conduct criminal background checks and random drug tests to ensure our team’s integrity and reliability. Discover more about our commitment to quality here.
Yes, Acom offers equipment that is NDAA compliant. This means you can trust our products to be secure and reliable, meeting all the standards outlined by the National Defense Authorization Act (NDAA). Find out more about our NDAA compliant equipment here.
Acom’s employees are highly trained and certified in various areas of safety, security, and technology. These include industry-specific certifications as well as comprehensive internal training programs that ensure our team is always equipped with the latest knowledge and skills. Learn more about our team’s qualifications here.
Client information safety is paramount to us at Acom. We use stringent data security measures including bank-grade encryption and adhere to all relevant privacy laws and standards. Your information is stored securely and used strictly for the purpose of providing you with our services. Read more about our data security measures here.
Our team undergoes rigorous training to provide you with the best service possible. Training includes classroom and field instructions, annual recertification on equipment knowledge, and regular updates on industry trends and technology. Plus, we conduct rigorous background checks and random drug testing for all employees. Learn more about our training and certification here.
Security is our top priority at Acom. Our solutions are designed with state-of-the-art technologies to provide maximum security. We also use thoroughly vetted equipment, including NDAA compliant devices and products with bank-grade encryption. To learn more about our security measures, click here.
Acom is committed to keeping abreast of the latest industry trends and innovations. We regularly train our team on the latest technologies and best practices, and constantly evaluate and update our solutions to ensure they are at the forefront of the industry. Learn more about our commitment to innovation here.
Customer Support and Contact
Acom offers several convenient ways for customers to pay their bills. You can pay over the phone, through our online payment portal, or by mailing a check to our PO Box. For detailed instructions on how to pay your bill, visit our Payments page.
Yes, Acom allows customers to pay their bills over the phone. Simply call our customer service line, and one of our friendly representatives will assist you. Visit our Payments page for more information.
Absolutely! For your convenience, we have an online portal where you can securely pay your bills. Visit our Online Payment Portal to make a payment.
Yes, you can mail your payment to our PO Box. Please be sure to include your account number with your payment. Visit our Payments page for more information on where to send your payment.
Yes, our Fire Division offers regular fire inspection, testing, maintenance, and repair services. This ensures your systems are always ready in case of an emergency. For more information on our maintenance and repair services, visit our Fire Division page.
Regular maintenance and inspection of fire systems is crucial for their reliable operation. The frequency of these services may depend on the specific system and local regulations. Our team can provide guidance on the appropriate schedule for your systems. For more details, contact our Fire Division.
If you believe your system is malfunctioning, we encourage you to reach out to our dedicated support team right away. They are trained to troubleshoot and resolve a wide range of issues. You can reach our support team via the Contact Us page.
Typically, we provide maintenance and repair services for systems installed by Acom. However, we understand that sometimes clients need help with systems installed by other providers. We recommend reaching out to our support team to discuss your specific situation. Visit our Contact Us page to get in touch.
Yes, at Acom, we believe in providing exceptional customer service. We have a dedicated support team that is available to assist with any questions, concerns, or issues you may encounter. They can be reached via our Contact Us page.
Emergency Situations and Solutions
Our monitoring station is a state-of-the-art facility staffed with highly trained professionals ready to respond to any emergency. When an alarm is triggered, our team immediately springs into action, assessing the situation and contacting first responders if necessary. Our response time is four times faster on average than other companies, ensuring quick action during critical moments. For a deeper look into our monitoring station operations, click here.
Acom’s industry-leading response time is due to our cutting-edge technology and highly trained staff. As soon as an alarm is triggered, our monitoring station staff assess the situation and dispatch emergency services if needed. This streamlined process minimizes delay, ensuring the fastest possible response. To learn more about our emergency dispatch process, click here.
Yes, our Fire Division offers regular fire inspection, testing, maintenance, and repair services to ensure your fire systems are always ready to respond in an emergency. To learn more about our fire system maintenance and repair services, visit our Fire Division page.
Regular maintenance and inspection of fire systems is crucial for their reliable operation. The frequency of these services may depend on the specific system and local regulations. Our team can provide guidance on the appropriate schedule for your systems. For more details, contact our Fire Division.
If you believe your system is malfunctioning, we encourage you to reach out to our dedicated support team right away. They are trained to troubleshoot and resolve a wide range of issues. You can reach our support team via our Contact Us page.
Acom systems are equipped to handle a variety of emergency situations, including home or business invasions, fires, and other life safety emergencies. Our alarm systems can detect threats and trigger an immediate response from our monitoring station. To find out more about the types of emergencies our systems can handle, click here.
Bill Payments
Acom offers several convenient ways to pay your bill. You can pay over the phone, through our secure online portal, or by mailing your payment to our PO Box. For more detailed information on each payment method, please visit our Payments page.
To pay your bill over the phone, simply call our dedicated payments hotline at [insert number]. Please have your account details and payment information ready. If you need any assistance during the process, our customer service team will be happy to help.
To pay your bill through our online portal, you will first need to create an account or log in to your existing one. Once logged in, navigate to the ‘Pay Bill’ section and follow the on-screen instructions. For a step-by-step guide on how to pay your bill online, please visit our Online Payment Guide page.
Yes, you can set up automatic payments through our online portal. This way, you won’t have to worry about missing a payment. Please visit our Automatic Payments Guide page for detailed instructions on how to set this up.
You can mail your payments to our PO Box at [insert PO Box address]. Please ensure to include your account details with your payment to ensure it is accurately processed. Visit our Mailing Payments Guide page for more details.
If you have any questions or concerns about your bill, please don’t hesitate to reach out to our billing department. You can contact them via our Contact Us page.